Below is a list of frequently asked questions about the UK travel insurance policy and website. If you have an additional query which is not covered below please contact us. Simply click on a question to get an answer. How do I use the online quotes?
How do I know you have received my proposal form and I am on cover?
How do I receive my certificate and policy wording?
What payment methods do you accept?
What are the Principal Exclusions?
Does the policy cover cancellation due to the weather?
Is my credit/debit card payment secure?
What is the claims procedure?
What is the policy excess?
Who are the insurers?
What is IPT?
What do I do if I want to cancel the policy after I have paid?
I am unable to fit all the members of the holiday party on the online proposal form, what should I do? Q. How do I use the online quotes?
A. To get an instant quote, simply choose the number of days you require insurance for and click the get quote button. If you require additional cancellation cover on top of the standard £1,000 sum insured, select your choice from the drop down list. (e.g. if your holiday costs £1450, choose £500, for a total sum insured of £1500.) If you require cover which the online quotation facility does not provide please contact us for a competitive quotation. To proceed with the insurance simply complete the online proposal form giving all the required information and submit the form. Alternatively, contact us and we will send you a proposal form straight away. top Q. How do I know you have received my proposal form and I am on cover?
A. Cover commences from the moment your credit card payment has cleared and your certificate is sent to you. Usually policies are issued the same day, except on some weekends and public holidays when they will be issued the next working day. Once you receive your policy, you can be sure you have insurance cover. In the unlikely event that you have not received your policy 3 days after submitting your online proposal form, please contact us. top Q. How do I receive my certificate?
A. Once we have received and checked your completed proposal form, we will e-mail you a Certificate of Insurance. This will be sent to the e-mail address specified on the proposal form. This will be issued as a Adobe PDF document. In order to view the document you will need Adobe Acrobat Reader, which is available to download free by clicking here. If you have trouble opening the Certificate or would prefer it sent by post, don’t worry. Simply phone 01204 365080 and we will arrange an alternative method of issue straight away. If you send your proposal form by post, your policy will be processed and returned by post the same day it is received. top Q. What payment methods do you accept?
A. The easiest and quickest way to obtain cover is to pay with your credit card online. You can be confident all online transactions are secure. If you would rather pay by cheque or send your credit card details via post, simply print off the completed online proposal form (ctrl+p, or press print from your browser) and send it to us with your premium payment. In addition submit the online proposal to us for our records, sign the printed proposal form to agree with the terms, conditions and declaration. Please make cheques payable to Schofields Ltd. Remember cover commences as soon as we process your completed proposal form. Therefore the most efficient method is to use the online quotes facility. top Q. What are the Principal Exclusions?
A. Please view the Policy wording. Q. Does the policy cover cancellation due to the weather?
A. The policy does not cover cancellation due to adverse weather conditions. Q. Is my credit/debit card payment secure?
A. Our secure server encrypts your credit/debit card details so your online transactions are secure. Any personal details entered in the Online Quotes pages including credit/debit card payments will automatically be encrypted using Secure Socket Layer (SSL). We maintain a strict Privacy Policy for your personal protection. top Q. What is the claims procedure?
A. In the unfortunate event that you have to make a claim, we have a claims helpline to make the whole process as stress free as possible. Click here for claims Information. top Q. What is the policy excess?
A. The policy excess is £25 each claim. This will be deducted from the total amount of your claim before settlement. The policy excess enables us to keep our premiums competitive. top Q. Who are the insurers?
A. Our UK holiday cancellation and curtailment insurance scheme has the security of being Underwritten by certain syndicates at Lloyd's of London. top Q. What is IPT?
A. Insurance Premium Tax is levied by the Government and is included in our premiums. top Q. What do I do if I want to cancel the policy after I have paid?
A. If this insurance policy does not meet your needs we will refund your premium, provided you return the policy within 14 days of receiving the insurance. You must not have made any claims or gone on your trip. We cannot refund any part of the premium at any other time. top Q. I am unable to fit all the members of the holiday party on the online proposal form, what should I do?
A. Simply list the extra names on the bottom of the form in the comments box. top
Seen enough? get a uk holiday insurance quote or contact us for a proposal form. Do you own a holiday home? we also provide holiday cottage insurance. Get a quote. | 
